Frequently Asked Question

Answer

When will I be able to access bill pay?

24 hours per day, 7 days per week

What methods of Bill Pay support are available?

Telephone, email, or LiveChat

What number do I call for Bill Pay Support?

Toll Free:  866-673-6953.

What are Bill Pay support hours of operation?

7:30am – 11:00 pm ET Mon. – Fri.

What is my fee for the bill pay service?

Free

Will more payments be made electronically?

Yes, with the new system, on average about 60-70% of all bill payments will be sent out electronically.

When will my payments be processed?

Your payments will be processed on the ‘PROCESS’ date that you enter. 

When will my account be debited?

Your account will be debited on the ‘process’ date that you designate and remitted to your payee.

Will I have a payment history?

Yes, however, the history from the previous system will not transfer to the new system.  Therefore, if this is important to you, please download or print your history prior to June 15, 2008. 

How will the new bill pay system be different from the old bill pay system?

- All Payments will be debited electronically from your account on the selected Process Date. 

- Payments will be processed faster.

- Live Chat between the hours of 7:30am to 11:00pm ET M-F.